Job Description

About Peary

Peary is a crypto copy trading platform that ensures full user transparency, allowing novice copy traders to understand who they are copying. Our platform offers a transparent user-profile infrastructure. We have experienced firsthand that Web2 users increasingly engage with crypto, and as a result, a natural demand for transparency will arise — especially in copy trading. In a market where most (if not all) crypto copy trading services do not offer transparent user-profile infrastructure, we stand out.

Head of Customer Support

As our Head of Customer Support, you will have one key objective: To continuously shape our customer support foundation and equip the team to effectively manage challenges, allowing us to reach key milestones.

Knowing what resources are necessary to achieve specific outcomes - and being able to effectively communicate it - is essential. Additionally, you will need to be able to set and manage clear KPIs for your support team, proactively identify and prevent challenges before they arise, and you need to be able to set up/automate various support channels (i.e., email, live chat, and social media).

Requirements

• Experience in leading customer support teams
• Crypto native
• Willing to take full responsibility for the team
• Open to work long-term (5-10 years or more) for the same organization

Nice to Haves

• Located in the Netherlands (or EU)
• Also willing to work on-site